FAQ
Answers about shipping, returns, payment and warranty.
How long does shipping take?
Handling within 1 business day and delivery in 1–5 business days.
When is shipping free?
When the subtotal reaches SAR 300 or more; otherwise shipping is SAR 25.
Can I return a product?
Yes, within 7 days of delivery in original condition. Details in the returns policy.
What is the warranty?
A 2-year warranty against manufacturing defects.
Which payment methods are available?
The live methods are shown at checkout (mada and credit cards, digital wallets when available).
How do I track my order?
From the order-tracking page with your order number and email, or from your account.
Can I pay in another currency?
Other currencies are display-only; payment is in Saudi riyals.
How do I contact you?
Via support@flexridestore.com, +966 55 123 4567 or the contact form.